Refund policy

Refund & Return Policy

Last updated: November 7, 2026

Thank you for shopping with ANDRVS.

We want every customer to feel confident in their purchase. Please review our return and refund conditions before placing an order.

Made-to-Order Products

ANDRVS apparel is produced on demand through our fulfillment partners. Each item is manufactured after an order is placed.

Because of this production process, we generally do not accept voluntary returns or exchanges for:

  • Changes of mind or personal preferences.

  • Incorrect sizes selected by the customer.

  • Incorrect colors or products selected during checkout.

  • Items that were correctly manufactured and delivered as ordered.

These conditions do not affect any rights or remedies provided by applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us at andrvsrawgym@gmail.com.

We recommend reporting the issue within 30 calendar days of delivery so we can investigate it promptly with our production partner.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

If the issue is confirmed, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost to you.

If a return is required, we will provide instructions. Please do not send products to an address without first contacting our support team.

The recommended reporting period does not limit rights that may apply under law.

Size Exchanges

Our oversized apparel is designed with a relaxed, boxy fit.

We strongly recommend reviewing the size guide on each product page before purchasing.

If you ordered the wrong size, a free exchange is not automatically available because the garment was made to order.

You may contact us to discuss any available options.

Order Cancellations

If you need to cancel or modify an order, please email us as soon as possible.

Because production may begin shortly after an order is submitted, we cannot guarantee changes or cancellations once production has started.

We will honor any cancellation rights required by applicable law.

Lost or Undelivered Packages

If your package is missing, significantly delayed, or marked as delivered but cannot be located, please contact us with your order number.

We will investigate the situation with our fulfillment and shipping partners and provide a resolution consistent with applicable law.

Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Contact

ANDRVS Customer Support

Email: andrvsrawgym@gmail.com

Contact Form: https://niyjzk-ed.myshopify.com/pages/contact

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.